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Operations

Use this area for install, deploy, observe, recover, and post-verify guidance. It is the operator-first entry point for practical runbooks, not a mirror of repository folders.

Architecture / Flow​

What this area covers​

  • Safe restart, upgrade, verification, and recovery paths for the admitted public Helpifyr stack.
  • Symptom-oriented runbooks that tell operators what to check first, what evidence to collect, and when to escalate.
  • Bounded links back to versioned product operations pages when the operational boundary is tool-specific.

How to use these runbooks​

  • Start with the symptom that best matches what you see, not with the repository you think might be involved.
  • Capture readback and evidence before mutation so recovery stays auditable and reversible.
  • Treat Platform Truth as the contract boundary when runtime behavior and docs appear to disagree.

Canonical scope in this wave​

  • /docs/operations/install
  • /docs/operations/configuration
  • /docs/operations/health-readiness
  • /docs/operations/troubleshooting
  • /docs/operations/upgrade
  • /docs/operations/backup-recovery
  • /docs/operations/automation

Current materialized surfaces​

Related entry points​

  • Upgrade and Migration for release sequencing and rollback posture.
  • Compatibility before changing version combinations or support windows.
  • Versioned product operations pages under /products/<tool>/<channel>/operations when the failure is already narrowed to a specific module.

Verification​

This area is working as intended when a reader can:

  1. start from a symptom or operator need instead of guessing the repo
  2. choose a bounded runbook with explicit readback and recovery posture
  3. move from stack-level operations into product-specific operations only when the boundary is already narrowed

Common failure modes​

Starting with a repo instead of a symptom​

Problem:

  • the reader jumps into a tool-specific lane before knowing whether the issue is actually local to that tool.

Better path:

  • start from the symptom-oriented runbook list first

Mutating the stack before capturing readback​

Problem:

  • evidence is lost and recovery becomes less auditable.

Better path:

  • capture health, readiness, and relevant operator evidence before restart, redeploy, or rollback

Next paths​